Privacy Policy
This Privacy Policy describes how Custom World (“Custom World,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from
www.customworldva.com (the “Site”) or visit our physical store located at:
Custom World (Jeoz LLC)
64 Southpark Blvd, Colonial Heights, VA 23834, USA
Phone: +1 (804) 401-0470
Email: info@customworldva.com
1. Information We Collect
We collect information from you when you use our Site, place an order, interact with us in-store, or communicate with us.1.1 Information you provide directly
- Order and account information: name, billing address, shipping address, email address, phone number, and account login details (if you create an account).
- Payment information: we do not store full payment card details on our servers. Your payment information is processed by third-party payment processors (such as Stripe, PayPal, Square, or your bank) in accordance with their own privacy policies.
- Custom design content: images, logos, artwork, text, and any other content you upload or provide for printing on products.
- Communications: messages you send to us via email, contact forms, live chat, social media, phone calls, or in-store communication.
1.2 Information collected automatically
When you visit the Site, we automatically collect certain information about your device and how you interact with the Site, including:- Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and time/date stamps.
- Cookies and similar technologies: small data files placed on your device to enable Site functionality, remember preferences, analyze usage, and support marketing.
1.3 Information from third parties
- Payment processors: we may receive limited information related to your transactions (e.g., confirmation of payment, last 4 digits of card, card type).
- Shipping carriers: tracking information and delivery confirmations.
- Analytics and advertising partners: aggregated or anonymized data to help us understand Site usage and ad performance.
2. How We Use Your Information
We use the information we collect for the following purposes:- To provide and fulfill services: processing your orders, printing your custom products, arranging shipping, and handling returns or exchanges.
- To operate and improve the Site: maintaining, optimizing, and securing our Site and internal systems.
- Customer support: responding to your questions, requests, and complaints.
- Marketing and promotions: sending you emails, SMS messages, or other communications about new products, offers, events, or updates, in accordance with applicable law and your communication preferences.
- Analytics and performance: understanding how visitors use our Site, improving user experience, and measuring the effectiveness of campaigns.
- Legal and security: complying with legal obligations, resolving disputes, enforcing our terms, and protecting our rights, property, and the safety of our customers and the public.
3. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to recognize your browser or device, remember your preferences, and understand how you use our Site. Types of cookies may include:- Strictly necessary cookies: required for core Site functionality such as checkout.
- Performance and analytics cookies: help us measure and improve Site performance.
- Functional cookies: allow the Site to remember your preferences.
- Advertising and marketing cookies: used to deliver relevant ads and measure marketing effectiveness.
4. How We Share Your Information
We do not sell your personal information in the traditional sense. We may share your information with:- Service providers: third parties who perform services for us, such as payment processing, order fulfillment, printing partners, shipping carriers, email service providers, live chat providers, and analytics providers.
- Business partners: vendors or partners involved in delivering or promoting our products and services.
- Professional advisors: lawyers, accountants, and consultants as needed.
- Legal requirements: if required by law, court order, or governmental authority, or to enforce our legal rights or defend against legal claims.
- Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
5. User Accounts and Customer Portals
If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for any activity under your account. We recommend using a strong, unique password and logging out after each session, especially on shared devices.6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, tax, accounting, or legal obligations). When we no longer need your personal information, we will securely delete, anonymize, or archive it in accordance with our data retention practices.7. Your Rights and Choices
Your privacy rights may vary depending on where you live. Subject to applicable law, you may have the right to:- Access: request confirmation of whether we process your personal information and receive a copy of that information.
- Correction: request that we correct or update inaccurate or incomplete personal information.
- Deletion: request that we delete your personal information, subject to certain exceptions.
- Restriction / objection: object to or request that we restrict certain processing activities.
- Opt-out of marketing: opt-out of receiving marketing emails by following the “unsubscribe” instructions in our emails or by contacting us.
8. Additional Notice for Virginia Residents
If you are a resident of the Commonwealth of Virginia, you may have certain additional rights under the Virginia Consumer Data Protection Act (VCDPA) or similar state privacy laws. Subject to statutory exceptions, you may have the right to:- Confirm whether we are processing your personal data and access such data.
- Correct inaccuracies in your personal data.
- Delete personal data provided by or obtained about you.
- Obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
- Opt out of the processing of your personal data for targeted advertising or certain types of profiling where applicable.